Payment Issues & Grace Periods
If a renewal payment fails, your ReelCrafter subscription does not cancel immediately. This article explains how payment retries work, what happens during the grace period, and how to fix billing issues.
What Happens When a Payment Fails
When a renewal attempt is unsuccessful:
- We email you to let you know the payment did not go through.
- Your subscription stays active for now.
- Our billing system automatically retries the payment several times over approximately nine days.
Most issues resolve once you update your payment method or your bank approves a retry.
Grace Period
When a payment fails, your account enters a grace period (approximately 9 days). During this time:
- Your content remains safe
- Your subscription stays active
- Your reels and share links stay online
- You can access paid features
Grace periods give you time to update your payment method before your subscription cancels.
When Your Subscription Cancels
If all payment retries during the grace period fail:
- Your subscription moves into a canceled state
- Reels and share links go offline
- Paid features turn off
- Your content enters the standard 30-day post-cancellation grace period
You can reactivate at any time before deletion.
How to Fix a Payment Issue
Update your payment method here:
https://app.reelcrafter.com/account/billing?tab=payment-methods
As long as you update your payment method within the grace period, our billing system will automatically retry the payment. You do not need to contact support or ask us to rerun it.
If the subscription has already been canceled by the time you update your payment method, you can simply reactivate your account from the Billing page. No support request is needed.
If you pay with PayPal, make sure your PayPal funding source is current. If your PayPal billing agreement was canceled on PayPal’s side, you may need to reauthorize it.
Common Reasons Payments Fail
- Expired or replaced card
- Insufficient funds
- Bank or issuer decline
- PayPal funding source issues
- Temporary network or processor errors
- Country or region restrictions that block recurring subscription payments
Most failures resolve with an updated payment method or by contacting your bank or payment provider.
If your country does not allow recurring subscription payments, contact us, and we can provide a direct payment link so you can continue your subscription.
ReelCrafter cannot update or override your payment information.
If your card or PayPal payment continues to be declined, your bank or payment provider will need to resolve the issue.
Frequently Asked Questions
Will my reels stay online during payment retries?
Yes. Reels and share links remain online during the grace period.
Will I lose content if my subscription cancels?
Not immediately. Your content is stored for 30 days after cancellation.
Do you notify me if a payment fails?
Yes. You will receive emails when a payment fails, throughout the retry cycle, and before cancellation. Please keep your account email updated.