Supported file formats and upload limits
ReelCrafter accepts a wide range of professional audio, video, image, and document formats. This article covers what you can upload, size and duration limits, and what to expect during processing.
Jump to: Audio · Video · Images · Other files · Processing & status · Common questions
Audio
Supported formats: WAV, AIFF, MP3, M4A/AAC, FLAC
Duration limit: 60 minutes per file
All audio is transcoded to streaming-optimized formats after upload. Your original file is preserved for high-quality downloads if you enable that option.
Video
Supported formats: MOV, MP4, MPEG, M4V
Duration limit: 150 minutes per file
Video is transcoded to multiple quality levels for adaptive streaming. Processing time depends on file size and duration—longer videos may take several minutes.
Images
Supported formats: PNG, JPEG, GIF
Images are used for album art, Image blocks, and Image Gallery blocks. Album art is automatically cropped to a square.
Other files
Supported formats: PDF, Word (DOC, DOCX), Excel (XLS, XLSX), CSV, TXT, ZIP, MIDI
Size limit: 2 GB per file
These files are stored in your Files library and can be added to reels using the File block for clients to download.
Processing & status
After you upload audio or video, ReelCrafter processes it for streaming. You'll see one of these statuses:
- Processing — Queued or currently being processed
- Complete — Ready to use in reels and playlists
- Failed — Something went wrong (try uploading again)
You can only add media to reels and playlists once it shows "Complete" status. Processing typically takes a few seconds for audio and a few minutes for video, depending on file size.
Common questions
Why is my file still processing?
Large files, especially video, can take several minutes to process. If a file stays in "Processing" status for more than 15 minutes, try refreshing the page. If it shows "Failed," try uploading again.
Can I upload lossless audio?
Yes. WAV, AIFF, and FLAC are all supported. ReelCrafter transcodes them for streaming but preserves your original file for high-quality downloads.
What happens to my original file?
Your original file is preserved. When you enable downloads on a share link, you can choose whether recipients get the original quality file or a compressed version.
Why was my upload rejected?
Common reasons include unsupported format, file exceeds duration or size limits, or you've reached your plan's storage quota. Check the error message for specifics.
Can I upload video longer than 150 minutes?
Not currently. For longer content, consider splitting into multiple files or linking to external video (YouTube or Vimeo) instead of hosting directly.
What's the maximum file size?
Documents and other files have a 2 GB limit. Audio and video limits are based on duration rather than file size.